At SMAD, we are committed to providing reliable products and excellent customer support. All SMAD products are manufactured with strict quality standards, and we stand behind the durability and performance of our appliances.
This Warranty Policy outlines the warranty coverage, service terms, and conditions applicable to SMAD products purchased through our official website or authorized sales channels.
Warranty Period
The warranty period begins from the date the customer receives the product. The order record, purchase receipt, or other valid proof of purchase will serve as the primary basis for warranty verification.
Full Product Warranty
All SMAD complete appliances are covered by a:
24-Month Warranty (2 Years)
During the warranty period, if a product develops a fault caused by manufacturing defects or quality issues, SMAD will provide appropriate after-sales support, including repair services, replacement parts, or product replacement where applicable.
Spare Parts Availability
For products that have been discontinued, SMAD will continue to provide necessary repair parts for a minimum of:
7 years after product discontinuation
This ensures long-term support and maintenance availability for our customers.
Warranty Extension After Repair
If a product is repaired during the warranty period, the warranty period will be extended by an additional:
12 months from the date of completed repair
The extended warranty period will only replace the original warranty expiration date when the calculated extended date exceeds the original warranty end date. If the extended period ends earlier than the original warranty expiration date, the original warranty period will remain unchanged.
Warranty Exclusions
The following situations are not covered under the free warranty service. SMAD reserves the right to refuse free repair, replacement, or refund requests in these cases.
1. Damage Caused by Customer Misuse
Warranty coverage does not apply to damage caused by:
-
Drops, impacts, or physical damage
-
Water damage or liquid intrusion
-
Unauthorized disassembly, modification, or alteration
-
Repairs performed by unauthorized service providers
2. Improper Installation or Use
Warranty coverage does not apply when faults are caused by:
-
Installation not following the product manual
-
Incorrect voltage supply or electrical connection
-
Improper gas connection or unauthorized gas modifications
-
Unauthorized changes to pipelines or installation systems
3. Commercial or Non-Household Use
The warranty applies to normal household use only.
Products used for commercial purposes, including but not limited to:
are not covered under the standard warranty.
4. Normal Wear and Tear
Warranty does not cover:
-
Normal aging of consumable or wearing parts
-
Damage caused by lack of regular maintenance
-
Failures caused by insufficient cleaning or improper care
5. Force Majeure Events
Warranty coverage does not include damage caused by external events beyond product quality issues, including:
6. Missing or Invalid Purchase Information
Warranty service may be refused if:
-
Product serial numbers have been altered, removed, or are unreadable
-
The product cannot be traced
-
Valid proof of purchase cannot be provided
7. Use Outside the Original Purchase Region
Warranty coverage does not apply to failures caused by using the product outside the country or region where it was originally purchased.
How to Request Warranty Service
To request warranty support, please contact our customer service team and provide:
Our support team will review your request and provide further assistance.
Customer Service Email:
uk-service@smadappliances.com
Thank you for choosing SMAD. We are dedicated to providing dependable products and long-term support for every customer.
